Privacy policy

Effective Date: 19 Feb, 2026
Company: Gear Five Glide Private Limited (Brand: “Downside”)
Email: help@construqt.co

1. Legal Status & Acceptance

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and the applicable rules and amendments, including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023.

By accessing or using the Downside Website (www.downside.in), mobile application, or services, you agree to the terms of this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal data as described herein. If you do not agree, please do not use our platform.

2. Information We Collect

We collect the following categories of data:

a) Personal Information You Provide

When you:

  • Register on our site

  • Place an order

  • Subscribe to emails

  • Contact support

  • Participate in campaigns or feedback forms

We collect:

  • Name, phone number, email

  • Gender, age

  • Shipping and billing address

  • Login credentials

  • Preferences, communication records

b) Automated Information

When you interact with our platform, we may collect:

  • IP address

  • Browser/device details

  • Cookies and tracking data

  • Session duration, page views, browsing behavior

  • App usage and interactions

c) Third-Party Data

We may receive limited information from:

  • Payment gateways (e.g. Razorpay, Stripe)

  • Social login services (if used)

  • Email and analytics platforms

We do not store payment details such as card numbers or CVVs on our servers.

3. How We Use Your Data

We use your data to:

  • Deliver orders and manage transactions

  • Provide customer support

  • Send account and order updates

  • Share promotional offers and product launches (if opted-in)

  • Prevent fraud and comply with laws

  • Improve our site, ads, products, and services

We may aggregate non-personal data for research and analytics.

4. Cookies & Tracking

We use cookies and similar tools to:

  • Personalize content

  • Remember your login and cart

  • Measure traffic and performance

  • Improve website functionality

You can manage cookies via browser settings. Disabling them may limit some site features.

5. Disclosure of Information

We do not sell or rent your personal information. We may share it:

  • With trusted service providers (logistics, IT, email, payments), under confidentiality agreements

  • If required by law enforcement, courts, or regulators

  • To prevent fraud or investigate misuse

  • With legal advisors or auditors

  • In case of a merger, acquisition, sale, or bankruptcy (with prior opt-out rights if data use changes materially)

6. Your Rights Under Indian Law

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Withdraw consent at any time

  • Request deletion of your account and personal data

  • Opt out of marketing communication

To exercise these rights, contact us at help@construqt.co or call +91 7798277760

We will process your request within the legal timeline (typically within 30 days). Account deletion will be completed within 90 days unless required for legal retention.

7. Data Security & Retention

We implement reasonable security measures, including SSL encryption and access restrictions, as required under the IT Act and DPDP Act. However, no system is 100% secure.

Your data is retained:

  • As long as your account is active

  • As required to deliver services or meet legal/tax obligations

  • Or as mandated by Indian law

8. Children’s Privacy

Our platform is not intended for users under 18. We do not knowingly collect personal data from minors. If you're a parent or guardian and believe your child has provided data, please contact us for immediate deletion.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with the updated date. Continued use of our services implies your acceptance.

We encourage you to review the Privacy Policy periodically.

10. Governing Law & Dispute Resolution

This Privacy Policy is governed by Indian law. Any disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
Seat of arbitration: Pune, Maharashtra
Language: English
Jurisdiction: Courts of Pune